Customer Complaints
DNB Asset Management AS (DAM) has a complaint handling process aimed at addressing all complaints promptly and ensuring proper treatment of all customers.
If you are dissatisfied with a product or service provided by DAM, we encourage you to contact your usual business contact at DAM as the first step. If your issue remains unresolved, a formal complaint can be submitted to DAM as described below.
A complaint is a statement of dissatisfaction directed at DAM related to the delivery of a product or service provided by DAM. General comments, expressions of dissatisfaction, or general inquiries where the customer is satisfied with DAM's response should not be considered complaints.
Complaints should be submitted in writing to: dam.compliance@dnb.no, or
DNB Asset Management AS
P.O. Box 1600 Sentrum
0021 Oslo
NORWAY
A complaint should include information about the matter, what the customer perceives as incorrect, what is desired to be achieved by the complaint, and the customer's contact information.
All complaints are securely registered with DAM and should normally be processed within 14 business days of receipt. If a final response letter cannot be provided within 14 days, DAM will acknowledge the complaint to the customer and provide an indication of the expected timeframe for resolution.
Any rejection of complaints by DAM will be justified in writing. Individuals who are not satisfied with DAM's outcome of the complaint handling have the right to escalate the complaint to
The Financial Complaints Board
P.O. Box 53 Skøyen 0212 OsloNorway
Complaint forms and information on what a complaint should contain can be found on the Financial Complaints Board's website.